Shipping & returns
Every ring is made after you order and sent insured. Here is exactly what to expect, and what happens if something isn't right.
Making & dispatch
Each ring is made after you order, in the size and metal you choose. It is ready to ship within 5–7 working days. We do not dispatch on weekends or public holidays.
You will get a tracking link by email and WhatsApp as soon as it leaves us.
Delivery & charges
We ship within India only. Most major cities receive their order in 3–4 days after dispatch; some areas can take up to 7 days.
Every parcel is sent insured, which is why silver jewellery costs more to ship than an ordinary parcel. The insurance is on us.
- One ring — ₹250
- Two or more rings — ₹300
- Orders above ₹5,000 — free
Payment
All orders are prepaid. We do not offer cash on delivery, as every ring is made to order.
Natural stones
Every stone we set is natural, so no two are identical. The ring you receive will differ slightly from the photograph in colour, veining, inclusions and how it catches light.
Cut, size, setting and metal will match what you ordered. Natural variation is not a fault and is not grounds for a replacement. If an exact look matters to you, message us before ordering and we will photograph the actual stone for your approval.
Damaged or wrong item
We do not offer refunds. If your ring arrives damaged, or you receive the wrong design, stone or metal, we will replace it with the correct piece at no cost.
- Tell us within 7 days of delivery, with your order number and clear photos.
- For damage, please share an unboxing video — opening the sealed parcel on camera. It lets us claim from the courier and replace your ring faster.
- A chipped or cracked stone, or a stone loose in its setting on arrival, counts as damage.
Wrong size
If the ring does not fit, we will resize it free, once, if you tell us within 7 days of delivery.
You send the ring back to us; we pay to send it back to you. Rings must be unworn beyond trying on, with no damage.
Cancellations
You can cancel within 24 hours of ordering for a full refund to your original payment method. After that, your ring is already being made and the order cannot be cancelled.
Repairs
We made your ring, so we can mend it. If a setting works loose or a stone comes out of its mount, send it back and we will repair it free of charge — you cover the courier to us, we cover sending it home. A broken stone can be replaced; you pay for the stone, the setting is free.
This covers the setting and the stone, for as long as the piece is yours. Plating and polish are surface finishes and wear with time — see our care guide.
We can re-plate or re-polish a piece for you as a paid service; message us for a quote.